Ordering
Can I change or cancel my order?
We process orders quickly to get them on their way as soon as possible. If you need to make a change or cancel your order, please contact us immediately. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.
How do I know what size to order?
Each product page includes a detailed size guide to help you find the perfect fit. If your little one is between sizes or you're unsure, we recommend sizing up so they have room to grow.
Can I send my order as a gift?
Absolutely! Our adorable outfits make wonderful gifts for baby showers, birthdays, holidays, and new arrivals. We never include pricing information inside the package.
Shipping
When will my order ship?
Most orders are processed within 1 to 2 business days. During holidays or promotional events, processing may take slightly longer.
How long does shipping take?
Once your order ships, economy shipping typically takes 5 to 9 business days depending on your location. Standard shipping is also available for delivery within 3 - 4 business days. Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
How do I track my order?
As soon as your order ships, we'll send you a confirmation email with your tracking information so you can follow your package every step of the way.
Why did my order arrive in multiple packages?
If your order contains multiple items, they may ship separately from different warehouses. If this happens, you'll receive a tracking number for each shipment.
My tracking says "Delivered," but I haven't received my package.
We recommend checking around your property, with neighbors, or contacting your local carrier first. If you're still unable to locate your package, please contact our customer support team and we'll be happy to assist.
Returns & Exchanges
What is your return policy?
All items are final sale.
What if I received the wrong or a damaged item?
We're sorry! Please contact us at info@onesies-and-more.com within 48 hours of delivery and include your order number along with photos of the item. We'll make it right as quickly as possible.
Payment & Security
What payment methods do you accept?
We accept all major credit cards as well as additional secure payment options displayed during checkout.
Is my payment information secure?
Yes. Every transaction is processed through secure, encrypted payment technology to keep your personal information safe.
Customer Service
How can I contact customer support?
Our customer happiness team is always here to help. Simply visit our Contact Us page or email us at info@onesies-and-more.com with your order number and we'll respond as quickly as possible.
How long does it take to receive a response?
Most customer service inquiries receive a response within one business day.
I entered the wrong shipping address. What should I do?
Contact us immediately at info@onesies-and-more.com. If your order hasn't shipped yet, we'll do our best to update the address before it leaves our warehouse.
What if the item I want is sold out?
Popular styles sell quickly. If an item is unavailable, check back soon as we're constantly adding new inventory and restocking customer favorites.